What are your hours of operation?
Parnell Living Science is the maker of Glyde Mobility Chews. Our office has regular working business hours of 9 A.M. - 5 P.M. (CST) Monday through Friday. Voicemail messages left after 3 P.M. on a business day may not be returned until the next business day. Messages received over the weekend will be returned the following business day.
When will my order ship?
Parnell ships Glyde Mobility Chews throughout the week. Orders made past 3 PM will ship the next shipping business day. Please allow 1-2 business days for your order to process before it is shipped. Orders typically arrive within 3-7 business days. All orders ship for free. Note: Please allow ample time for delivery, as overall demand has grown. You will receive tracking information via email when it ships.
How do I use my discount code?
Select the product you want to order and click on the “Add to Cart” button. Once you have made all of your selections, click on the “Check Out” button. On the order summary, there will be a blue highlighted area that says “Have a discount code? Enter it here.” Click on that, and enter your code. Then hit “OK.” It will take off the necessary discount. Please note: only one discount code is allowed per order.
Please allow 1-2 business days for your order to process before it is shipped. Orders typically arrive within 3-7 business days. All orders ship for free. Note: Please allow ample time for delivery. You will receive tracking information via email upon your order being shipped.
Do you ship internationally?
Glyde Mobility Chews are only available for shipment to the United States from our US online store. Australian and New Zealand customers can visit our Australian online store to purchase. Currently, we are only able to ship to those countries.
What is your return policy?
Parnell will refund unopened items purchased from store.parnell.com within 30 days of the product order. Parnell does not accept returns nor offer refunds or replacements on opened jars, except for jars that have an obvious defect from manufacturing.
How can I buy Glyde on a Subscribe & Save or Autoship plan?
Glyde Mobility Chews for Dogs is sold on the following retail sites that offer a Subscribe & Save or Autoship plan: Amazon, Chewy, and Allivet.
What are your Terms of Service?
Parnell provides website content, website features and other products and services to you when you visit or shop at Parnell websites or purchase or use any of Parnell’s products for or on your pet or use any services, applications for mobile or use software provided by Parnell in connection with any of the foregoing. By using Parnell Services, you agree to these conditions.
I bought my Glyde on another website. The seal is broken (or any problem), would you replace it?
Unfortunately, we cannot guarantee the products purchased on other websites and will not be able to replace products you have purchased from another website. We sell our products to pet parents either directly through your veterinary clinic or through our online pharmacy at store.parnell.com. If you have further questions regarding your product, please email us at uscompanion@parnell.com.
How do I cancel my enrollment to the Parnell Subscribe & Save Plan?
We no longer offer Subscribe & Save on our website. Cancellation of existing subscription orders must occur at least 24 hours before renewal is processed. If cancellation occurs after the renewal is processed it will not occur until the next renewal is due. To submit a subscription cancellation request, contact us here.
My pet has passed away and I’d like to cancel my subscription.
At Parnell Living Science, we know our four-legged friends are not just pets – they are family. We are very sorry for your loss. We appreciate your patronage as a customer of Glyde Mobility Chews. We will cancel your subscription immediately upon notification. Simply email us directly at uscompanion@parnell.com.
Can I use Glyde for my Cats?
For pet parents wanting to help their feline's joint health and protect against the signs of arthritis, please consider using Glyde for Dogs. Because the dog chews are designed specifically for a dog's nutritional needs, any cat pet parents should follow the dosing guide (below) so their feline friend receives the right dosage based upon their body weight.
FELINE DOSAGE GUIDE
NUMBER OF GLYDE FOR DOGS CHEWS DAILY
| Cat's Weight (lbs.) | Initial (4 weeks) Daily | Maintenance Daily |
|---|---|---|
| 3-8 lbs. | 1/2 chew | 1/4 chew |
| 9-17 lbs. | 1 chew | 1/2 chew |
| 18-25 lbs. | 1 1/4 chews | 3/4 chew |
