Glyde Rewards Program Terms and Conditions

Please read the program terms and conditions completely. By participating in the program, you agree that you have read, understand, and agree to be bound by the program terms described here and all terms incorporated herein by reference, including Parnell’s privacy policy.

1. ELIGIBILITY AND OVERVIEW

1.1 The Glyde Rewards Program (the “Program”) is offered only on store.parnell.com, at the sole discretion of Parnell Corporate Services U.S., Inc. (“Parnell” or “we”). Your participation in the Program is subject to all present and future terms and conditions (these “Program Terms”). Program Terms are void to the extent prohibited by law.

1.2 Membership in the Program is open to individuals who are legal residents of the United States (including its territories and possessions) who are at least 18 years old or the age of majority in the Member’s jurisdiction of residence, whichever is older, for their personal use only, and is limited to one (1) account per individual. You do not need to join the Program in order to purchase products on store.parnell.com. Veterinary clinics, corporations, associations, or other groups may not participate in the Program. We reserve the right at any time to limit the number of participants in the Program.

1.3 By joining the Program and becoming a Program member (“Member” or “you”), you agree that you have read, understand, and agree to be bound by these Program Terms and by any changes or modifications we may make. You should review these Program Terms frequently in order to understand the terms and conditions that apply to the Program, as these may change from time to time. Further by becoming a Member, you also agree to be bound by our website PRIVACY POLICY, all of which are incorporated herein by reference. For the avoidance of doubt, your continued participation in the Program after any changes or modifications have been made to any of the Program Terms constitutes your consent and agreement to be bound by such Program Terms.

2. ENROLLMENT

2.1 Eligible individuals may enroll in the Program by creating a new account or logging into an existing account on store.parnell.com. Only one (1) account may be associated with a single email address. In the event of a dispute over ownership of an account, the Member will be deemed to be the authorized account holder of the email address submitted at the time he or she joined the Program. For purposes of these Program Terms, the “authorized account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

2.2 You may be required to provide your full name, mailing address, and email address, and to create a password in order to create an account. You are solely responsible for maintaining the accuracy and privacy of your account information and for updating it as required. To redeem Points for a Reward, you must have a valid physical address linked to your account.

3. PARTICIPATION AND BENEFITS

3.1 The Program is a way in which we reward and thank our loyal customers for purchasing Glyde™ Mobility Chews and/or taking other Program-related actions. You may unlock Glyde rewards (“Rewards”) by making eligible purchases or taking certain other qualifying Program actions. Actions may require additional disclosures by you in order to qualify. You may earn Program points (“Points”) for dollars you spend on each qualifying transaction on store.parnell.com, excluding federal, state, and local taxes, shipping charges, employee, partnership clinic, or other discounts, and items purchased with merchandise credits, or any Rewards or other awards. Parnell may also, at its sole discretion, provide additional Points in connection with certain transactions and promotions. Rewards may change from time to time and may be offered on a limited basis. In order for your eligible purchase or action to qualify for Points, you must be enrolled in the Program, and you must be logged in to your account online prior to making such purchase or taking such action. Information regarding qualifying purchases and other actions may be communicated through other media (e.g., via direct mail, email marketing communications, social media).

3.2 Points and Rewards earned through the Program have no cash value, are non-negotiable, and cannot be redeemed either in whole or in part for cash. Only the Member paying for products in a qualifying purchase may accumulate Points or Rewards. If you return items from a qualifying purchase or obtain Points through fraudulent or other activity that violates these Program Terms, the appropriate number of Points originally earned from such purchase or activity will be automatically deducted from your Member account balance. Points and Rewards do not constitute property of any Member or any other person and may not be brokered, bartered, pledged, gifted, sold, or otherwise transferred, other than by Parnell or as otherwise expressly provided for in these Program Terms, and any receipt or use of Points or Rewards in violation of these Program Terms will render such Points and Rewards void. Neither Accounts nor Points or Rewards may be shared or combined. Points earned may not be eligible for redemption until twenty-four (24) hours after they are awarded. Points are not capable of being combined or transferred to any other type of promotion or award. After twenty-four (24) months of inactivity, Points will expire. “Inactivity” is defined as a period in which a Member earns no Points, makes no qualifying purchases, takes no qualifying actions, and redeems no Points.

3.3 We reserve the right to change how you earn Rewards and how we evaluate each qualifying purchase and/or action. We further reserve the right to place limits on the number of purchases or actions that are eligible for the Program, and/or the number or types of Rewards you may receive or earn, in a given time period or for the duration of the Program, and/or any combination thereof. Some purchases may be excluded from the Program, at Parnell’s discretion.

3.4 If you have concerns that a purchase or other action was not properly applied to your Member account, you should contact the Glyde Rewards Team at uscompanion@parnell.com. Your email must specify your name, address, phone number, and email address associated with your account, the date of the purchase or action, and the issue(s) you encountered. This email must be sent within forty-five (45) days after the purchase or action took place. We are not responsible for late notifications regarding purchases or actions not being credited to a Member account.

3.5 You may redeem Points for eligible Rewards by signing into your account. Rewards may only be redeemed on store.parnell.com unless expressly authorized by Parnell. Rewards cannot be exchanged or returned for another product or service or a monetary refund. Points used to redeem a Reward will be deducted from the total Points available in your Member account. Points may not be used toward purchases of sales tax, or shipping charges. Credits from multiple accounts may not be aggregated unless authorized by Parnell. Taxes on Rewards may apply where required by law. You are solely responsible for any tax liability, including disclosure, related to your participation in the Program, including upon receipt of Points or redemption of Rewards.

3.6 Parnell reserves the right, at any time in its sole discretion and without notice to you, to change the Program and/or Rewards, how you earn Points, and how we evaluate and reward your eligible purchases and other Program action.  Parnell reserves the right, at any time in its sole discretion and without notice to you, to adjust Points values and/or your balance amounts in compliance with our Program rules.  Employees of Parnell Partnership clinics utilizing Parnell4Life benefits waive their rights to earned rewards as discounts.  Any earned rewards maybe nullified or reduced in amount by Parnell in its sole discretion.  Referral rewards for zero value orders will be null and removed from Glyde Rewards accounts by Parnell.

4. COMMUNICATIONS

4.1 By joining the Program, you will be automatically subscribed to receive, and you consent to receive Program emails, including Program marketing emails, from us and/or our partners. Such emails include, but are not limited to, transactional, educational, and promotional emails, or other communications that relate to your membership. You may revoke your consent by opting out of the emails you receive via the opt-out link provided.  If you opt-out, your Points will expire, except as prohibited by law.

4.2 You may opt-out of the Program at any time as set forth in Section 5.5 of these Program Terms; however, you may still receive emails relating to your store.parnell.com account, including marketing emails, from us and/or our partners pursuant to your store.parnell.com subscription.

5. TERMINATION AND MODIFICATION

5.1 The Program and its benefits are offered at Parnell’s sole discretion. We may, in our discretion, cancel, amend, modify, restrict, and/or terminate these Program Terms and/or the Program, or any aspect or feature of the Program, at any time without prior notice, even if such changes may affect Points already earned and/or the value of Rewards already accumulated and/or the ability to earn Points and/or redeem Rewards.

5.2 Membership may be revoked by Parnell, in its sole discretion, at any time without compensation to you. Any abuse of the Program; failure to follow any of these Program Terms; misrepresentation; or conduct that may be detrimental to Parnell or our interests may result in the revocation of your membership and make you ineligible for further participation in the Program. If, in our sole discretion, we suspect fraud, misrepresentation, abuse, or violation of these Program Terms, we also have the right to take appropriate legal action.

5.3 If Parnell terminates the Program or your membership is revoked, any Points or Rewards in your account or available to you prior to such termination or revocation will automatically expire, and your access to the Program and its features will automatically terminate.

5.4 Qualifying purchases and actions, as reflected in Glyde Rewards accounts, shall be deemed correct, and Parnell reserves the right to determine the qualification for any transaction and to correct or modify the Reward at any time based on Parnell’s records and calculation of account information.

5.5 If you decide you no longer want to be part of the Program, you may cancel your membership at any time by contacting Parnell Customer Service at uscompanion@parnell.com. Your email must specify your name, address, phone number, and email address associated with your account, and confirm that you wish to be removed from the Program. It may take up to fourteen (14) business days for your cancellation to complete. You acknowledge and agree that, upon cancellation of your membership, you forfeit any Points you may have earned and any Rewards that might otherwise have been available to you during your continued participation in the Program. If you wish to return to the Program after cancelling your membership, you will be required to join the Program again starting with no Points or available Rewards.

6. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

6.1 NO LIABILITY FOR CONSEQUENTIAL DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PARNELL OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE PROGRAM OR THE REWARDS, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

6.2 Other Limitations: Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply. If the foregoing limitation of liability is not enforceable and if a court of competent jurisdiction in a final, non-appealable judgment finds the Program has directly caused bodily injury, death, or property damages, in no event shall Parnell’s liability exceed $25.

6.3 Release and Waiver: You hereby release Parnell and its affiliates from, and waive any and all claims you may have now or in the future with respect to, any loss, corruption, or destruction of any your data or other information about you, including the transfer of your data by Parnell, that is accessed, stored, read, transmitted, or manipulated by Parnell, except to the extent that such loss, corruption, or destruction, is directly caused by Parnell’s gross negligence or willful misconduct.

6.4 You further agree that no claims or action in contract, warranty, or in tort (including negligence) arising out of, or related to, your participation in the Program, use of any Rewards or these Program Terms may be brought by you. If you are dissatisfied with the Program, termination of your membership is your sole remedy. We have no other obligation, liability or responsibility to you.

7. GENERAL RELEASE

7.1 By entering the Program, you release Parnell, any other promotional sponsors, and each of their respective affiliated companies, directors, officers, employees, representatives, partners and agents from any liability whatsoever for any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the Program or with the acceptance, possession or use of any Rewards (including, without limitation, claims, costs, injuries, losses or damages related to personal injuries, death, damage to, loss or destruction of property, rights of publicity or privacy, defamation or portrayal in a false light).

8. INDEMNIFICATION

8.1 You shall indemnify, defend and hold Parnell, its officers, shareholders, directors, employees, agents and affiliates (each a "Parnell Indemnified Party") harmless from and against any and all costs, liabilities, losses and expenses, including, but not limited to, reasonable attorneys’ fees resulting from or arising out of any claim, suit, action, arbitration or proceeding brought or threatened by a third party against any Parnell Indemnified Party relating to: (a) a breach or alleged breach by you of any of your representations, warranties, covenants or obligations hereunder, (b) your use, misuse or failure to use the Program, (c) Parnell’s use of the your data or provision of the Program, provided that such use is consistent with the terms of this Agreement, or (d) your infringement or misappropriation of any Parnell intellectual property or the intellectual property rights of any third party; provided that, such cost, liability, loss or expense was not caused solely by the gross negligence or intentional misconduct of Parnell.

9. APPLICABLE LAW

9.1 This Agreement shall be deemed to have been made in, and shall be construed pursuant to, the laws of the State of Kansas. The Kansas State Courts of Johnson County (or if there is exclusive federal jurisdiction, the United States Court for the District of Kansas) shall have exclusive jurisdiction and venue over any dispute arising out of this Agreement and you hereby consent to the jurisdiction of such courts.

9.2 To the fullest extent permitted by applicable law, no dispute under these Program Terms shall be joined to a dispute involving any other party subject to these Program Terms, whether through class arbitration proceedings or otherwise. You agree that you may not bring claims related to the Program, these Program Terms, your Program membership, or the relationship between Parnell and you against us as a plaintiff or class member in any purported class or representative proceeding.

10. MISCELLANEOUS

10.1 If any provision of this Program is inconsistent with, or cannot be fully enforced under the law, such provision will be construed as limited to the extent necessary to be consistent with and fully enforceable under the law. This Agreement is the final, complete and exclusive agreement between the parties relating to the subject matter hereof and supersedes all prior or contemporaneous understandings and agreements relating to such subject matter, whether oral or written. This Agreement may only be modified in writing signed by an authorized officer of Parnell.

11. PRIVACY

11.1 The personal information collected from you in connection with the Program, including but not limited to your Program membership registration data and purchases made in connection with your Program membership, is subject to our PRIVACY POLICY.

12. CONTACT US

12.1 For more information about the Program and your Program membership, please contact us at uscompanion@parnell.com. We are not responsible for requests or correspondence that is lost or delayed in the mail or via the Internet.